Shipping Policy
Last Updated: January 27, 2025
Disclaimer!
SmartTract ships all international orders on a Delivered Duty Unpaid (DDU/DAP) basis. This means that local VAT, GST, customs duties, and import taxes (if applicable) are not included in the purchase price or shipping fee. These charges, determined by your country’s customs authority, may be collected by the carrier upon delivery and typically range between 5% and 30% of the order’s declared value.
1. Order Processing & Handling
• Orders typically process within 1–3 business days (excluding weekends and holidays) after payment confirmation.
• Once your order ships, you will receive a shipping confirmation email including tracking details.
• If any items are backordered or delayed, we will notify you via email with an updated estimated ship date.
2. Domestic Shipping (U.S.)
• We ship via trusted carriers (e.g. UPS, FedEx, USPS).
• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the package.
• Free standard shipping may apply for orders over a certain threshold (e.g., $100).
• Expedited shipping (2‑day, overnight) is available at additional cost.
• Deliveries to residential addresses may incur extra fees depending on carrier constraints.
• For limited access locations, additional surcharges may apply.
3. International Shipping
• We currently ship to select international destinations.
• Duties, taxes, customs fees, and import charges are the responsibility of the recipient.
• International shipping times vary (typically 7–21 business days, depending on customs clearance).
• If customs holds a package, we will assist with documentation, but any delay is outside our control.
4. Shipping Estimates & Disclaimers
• All shipping timeframes are estimates and not guaranteed.
• Delays may occur due to carrier issues, customs clearance, weather, holidays, or unforeseen events.
• We are not liable for lost or delayed packages once handed off to the carrier, except in cases where we purchase additional carrier insurance.
5. Returns & Damaged Goods in Transit
• If package arrives damaged, refuse delivery (if possible) and contact us within 7 days with photos of package and contents.
• For returns, see our Returns & Refunds policy. The return shipping cost is usually the responsibility of the buyer, unless the return is due to our error.
• We may require a restocking fee for certain returns (e.g. opened, incomplete, non‑defective items).
6. Order Changes & Cancellations
• Orders can be modified or canceled before shipment. Once shipped, cancellation is not guaranteed.
• If cancellation is accepted, funds will be refunded (less any shipping or restock fees) based on the original payment method.
7. Lost or Stolen Packages
• For domestic orders, if the carrier’s tracking shows delivered but you did not receive the package, contact the carrier first to initiate a claim.
• If that doesn’t resolve it, notify us and we will help file a claim.
• For international orders, similar processes apply depending on the carrier and local postal services.
8. Contact Us
If you have questions about shipping, please email support@smarttract.com or use our website’s contact form.
Be sure to include your:
• Order number
• Shipping address
• Issue description
We’ll respond within 1–2 business days.
