No Guesswork. Just Straight Answers! 

• What makes SmartTract Go different from manual pumps?

  Manual pumps depend on the user to create and manage pressure by hand. SmartTract Go automates the session with controlled pressure and repeatable routines, so each use feels more consistent and requires less guesswork.

• Can I monitor my progress and device usage over time?

  Yes. The SmartTract app logs session details such as routine history, pressure settings, and duration. That makes it easier to stay consistent, review what you have done, and adjust your routine over time.

• How does hands-free pumping improve the experience?

  Hands-free operation removes the need to squeeze a pump throughout the session. Once your setup is secure, SmartTract Go can run the routine for you, which helps make sessions calmer, more discreet, and easier to repeat.

• What makes a smart device different from standard EDtreatments?

  SmartTract Go uses onboard controls and app-guided routines to help manage pressure and timing. For people looking for a non-pill option, it provides a mechanical approach to erection support without relying on a medication window.

• How do I get a comfortable seal during use?

  A comfortable seal starts with the right cylinder size, enough water-based lubricant, and a properly fitted seal ring or sleeve. The goal is steady contact against the body without pinching, air leaks, or excess pressure.

• Does the device work with all cylinders?

  Yes, SmartTract Go is designed to work seamlessly with most standard vacuum cylinders, including SmartTract's own medical-grade acrylic options. The device connects securely without the need for extra fittings, allowing smooth and efficient performance.

• Can I create custom training routines?

  Yes. With the SmartTract Grow App, you can build, save, and adjust routines based on your comfort and goals. The app also helps you keep track of session history over time.

• What's included in the SmartTract Go Bundle?

  The SmartTract Go Bundle includes the SmartTract Go Device, a premium medical-grade acrylic cylinder, comfort-fit seal ring, SmartTract Glide lubricant, charger, and a durable travel case. Each item is designed to give you a complete setup straight out of the box.

• How do I find the right cylinder size?

  Use our Size Guide or the Find My Fit tool on the product page to choose the best diameter and length for your needs. A better fit helps maintain steady pressure and reduce discomfort.

• Is it compatible with SmartTract Go?

  Yes. Every SmartTract Transparent Acrylic Cylinder is built to pair with SmartTract Go and most standard vacuum pump systems.

• Is the lubricant safe for sensitive skin?

  SmartTract Glide is formulated with sensitive skin in mind. It is made with organic aloe vera and is paraben-free, fragrance-free, and dermatologist-tested for comfort during sessions.

• Can I use this lubricant with other devices or condoms?

  Yes. SmartTract Glide is a water-based formula that is safe to use with SmartTract devices, vacuum cylinders, silicone accessories, and latex condoms. It is non-greasy and easy to clean.

• Is SmartTract safe to use?

  SmartTract devices are built with safety as a priority, including controlled pressure behavior, soft silicone seals, and quick-release options. Always follow the instructions and stop if you feel pain or discomfort.

• How discreet is shipping and packaging?

  Every SmartTract order ships in plain, unmarked packaging with no visible product details or branding. View Our Shipping Policy

• Can I track my progress using the SmartTract app?

  Yes. The SmartTract Grow App helps you review session data, set reminders, and monitor consistency over time.

• What if I have technical or usage issues?

  Our support team can help with setup, troubleshooting, pairing your device, or understanding your app readings.